Can I also collect the article I have purchased personally? No, we regret that, for organisational reasons, this is not possible. We only offer the goods by despatch. Do you also despatch goods to packing stations? Despatch to a packing station is possible as a basic principle, and we can arrange for this without any problems.
Please ensure that when stating the address, you quote the correct packing station number and - particularly important - your packing station customer number so that no problems occur with delivery. Can I follow the status of my package online? No, we do not offer despatch with a tracking number. Accordingly, you are not able to follow the status of your package online.
Returns What should I do if I want to return an article? We ask you to make a distinction between a complaint and cancellation. This is how a return works in the case of cancellation: You have the right within one month to cancel this contract without specifying reasons. In this connection, please read through the notice of right of cancellation set out in our terms and conditions of business.
Download e-book for kindle: Jenseits des Nebels: Erzählungen (German Edition) by Karl Novotny
In this case, we kindly request you to return the goods to us. Please note that we do not accept consignments sent carriage unpaid consignments with postage unpaid. In order to assign your return correctly, it is sufficient if our labels are still to be found on the goods or if you enclose an informal letter containing the order number.
This is how a return is handled in the case of a complaint: Please apply for your return delivery via eBay. We will send you a link via eBay where you will be able to print out a postage-paid DHL parcel label.
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As soon as the goods are received, the purchase price will be refunded. Please note that it can take up to 14 days to reverse your purchase, since the article which is the subject of complaint has to be tested and re-booked. Under which circumstances do you take back an article?
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